Privacy Policy

Last updated: December 18, 2025

1. Introduction

Compagnie du Mont-Blanc ("we", "our", "us") respects your privacy. This policy explains how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR).

Contact:

  • Email: manager@montblancnaturalresort.org
  • Address: 13 Avenue du Lac Léman - Bâtiment Alouette II - Savoie Technolac - BP 30413 - 73372 Le Bourget du Lac Cedex, France

2. Data We Collect

We collect information that you provide directly to us, including:

  • Name and surname
  • Email address
  • Phone number
  • Billing address
  • Payment information (processed securely by payment providers)
  • Booking preferences and history
  • Communication records

3. How We Use Your Data

We use the information we collect to:

  • Process your ski pass bookings
  • Send booking confirmations and updates
  • Respond to your inquiries and support requests
  • Improve our services and website
  • Comply with legal obligations
  • Prevent fraud and ensure security

4. Legal Basis for Processing

We process your data based on:

  • Contract performance: Processing necessary to fulfill your booking
  • Legitimate interests: Service improvement and fraud prevention
  • Legal compliance: Meeting our legal obligations
  • Consent: Where you have given explicit consent

5. Data Sharing

We may share your data with:

  • Payment processors (for secure transactions)
  • Ski area operators (for pass validation)
  • Legal authorities (when required by law)

We do NOT sell your personal data to third parties.

6. Data Retention

We retain your data for:

  • Active bookings: Duration of service
  • Completed bookings: 5 years (legal requirements)
  • Marketing communications: Until you unsubscribe

7. Your Rights (GDPR)

Under GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a portable format
  • Objection: Object to certain types of processing

To exercise these rights, contact: manager@montblancnaturalresort.org

8. Cookies

We use cookies for:

  • Essential website functionality
  • Analytics (anonymized data)
  • Remembering your preferences

You can manage cookies in your browser settings.

9. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • SSL/TLS encryption for data transmission
  • Secure servers and databases
  • Access controls and authentication
  • Regular security assessments

10. International Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated date. We encourage you to review this policy regularly.

12. Contact

For questions about this privacy policy or to exercise your rights, please contact us:

  • Email: manager@montblancnaturalresort.org
  • Phone: +33 4 50 53 44 66
  • Address: 13 Avenue du Lac Léman - Bâtiment Alouette II - Savoie Technolac - BP 30413 - 73372 Le Bourget du Lac Cedex, France