Delivery Policy

Last updated: December 18, 2025

1. Delivery Options

Option A: E-Ticket (Recommended)
  • Delivered instantly to your email after booking confirmation
  • Print at home or show on mobile device at ticket office
  • No shipping cost
  • Available for all booking types
Option B: Collect at Resort
  • Pick up at any MONT-BLANC Natural Resort ticket office
  • Bring booking confirmation and valid photo ID
  • Available from 8:00 AM on your start date
  • No additional cost
Option C: Postal Delivery (Physical Card)
  • Available for bookings made 10+ days in advance
  • Delivery time: 5-7 business days (France), 7-14 business days (International)
  • Shipping cost: €5 (France), €10 (EU), €15 (International)
  • Tracking number provided via email

2. Delivery Areas

  • E-Ticket: Worldwide (instant delivery)
  • Resort collection: All MONT-BLANC Natural Resort ticket offices
  • Postal delivery: France, EU countries, Switzerland, UK, Norway

3. Order Processing

  • E-Tickets: Sent immediately upon successful payment
  • Postal orders: Processed within 1-2 business days
  • Orders placed on weekends/holidays: Processed next business day

4. Order Tracking

For postal deliveries:

  • Tracking number sent via email when shipped
  • Track your order through the carrier's website
  • Contact us if tracking shows no movement after 5 days

5. Delivery Issues

E-Ticket not received:

  • Check your spam/junk folder
  • Verify the email address used for booking
  • Contact us for resend

Postal delivery not received:

  • Check tracking status
  • Contact us after expected delivery date
  • We will investigate and arrange replacement if necessary

6. Lost or Stolen Passes

7. Contact

For delivery inquiries, please contact us:

  • Email: manager@montblancnaturalresort.org
  • Phone: +33 4 50 53 44 66
  • Address: 13 Avenue du Lac Léman - Bâtiment Alouette II - Savoie Technolac - BP 30413 - 73372 Le Bourget du Lac Cedex, France